Privacy Policy

Triluxe B.V (registered in the Netherlands with company registration number 84532580, is a wholesale trading company focussed on the European market. We respect the privacy of our business associates (existing and prospective), visitors of this website and other people and organizations we are associated with. We strive to take the required steps to ensure that the private and / or confidential information that you have shared are processed in compliance with applicable rules and regulations. 

Our Company is part of the Our Company Group which includes Our Company International and Our Company Direct. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

1. What data do we      collect?
2. How do we collect your      data?
3. How will we use your      data?
4. How do we store your      data?
5. Marketing
6. What are your data      protection rights?
7. What are cookies?
8. How do we use cookies?
9. What types of cookies      do we use?
10. How to manage your      cookies
11. Privacy policies of      other websites
12. Changes to our privacy      policy
13. How to contact us
14. How to contact the      appropriate authorities

1. What data do we collect?

This depends on the nature of our relationship. Different scenarios are detailed below. We will be collecting the following data; 

1.1. If you have an existing business relationship with us: 

a. Identity of the responsible persons in the organization including initials, first name, last name, gender signature and address details. 

b. Contact details such as phone numbers, e-mail addresses, fax numbers, social media details if used for discussion purposes. 

c. Payment details including bank account number, company details, details of legal representative, details of ultimate beneficiary owner, identity documents required to adhere to KYC norms, extracts from registers both public and otherwise, credit check reports, company search report and related information, VAT registration information. 

1.2. Applying for a position with us: 

a. First name, surname, initials, address details, title and gender of the applicant 

b. Contact details such as phone numbers, e-mail addresses and any other communication details that has been agreed to

c. Date of birth, identity documents, nationality details 

d. Resume, photo, employment history, education history, endorsements, public profiles of job-related social media (such as Linkedin), letters from the applicant, application forms filled in by the applicant at various stages of recruitment, interview notes, references, contact details of references shared by applicant, certificates of conduct and no-objection, screening reports. 

1.3. Prospective business contacts: 

a. First name, surname, initials, gender, position in the organization, contact details including phone numbers, e-mail addresses, fax numbers, professional social media (such as Linkedin, etc.). 

b. Public or private business register information 

c. Any other information shared with us by you for building a business relationship 

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Register online or      place an order for any of our products or services.
• Voluntarily complete form      on our website or reach out to us in any other way or through third party      websites or via email.
• Use or view our      website via your browser’s cookies.
• When meeting at trade      shows and industry interactions. 

Our Company may also receive your data indirectly from the following sources:

• Your own website or      any third party websites you would have advertised your details, trade      register information that we would have accessed or you would have shared      or shared with us by others. 

How will we use your data?

Our Company collects your data so that we can:

• Process your order and      manage your account.
• Reaching out to build      business for mutual benefit. 
• Regulatory      requirements, adhering to the laws of the land. 
• As required for      employment purposes and for employee welfare 
• Triluxe B.V. does not      share your data with any third party entities without your consent. 

For business purposes, Triluxe B.V. may send your data to, and also use the resulting information from, credit reference agencies to manage credit risk and/ or to prevent fraudulent purchases. 

How do we store your data?

Our Company takes great precaution in storing data safe and we ensure that all necessary requirements for proper data safety are taken to securely store your data. 

Any data collected and stored will be done so as required for the time duration for which the data is collected and/or as required by local and international laws. 

Marketing

We do not intend to send any unsolicited marketing material to anyone. Where any material is received which is not relevant to you or you wish for us to stop, we will act immediately to stop sending any more information as soon as we receive your relevant intimation. Any such intimation may be sent to us at privacy@triluxebv.com. 

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. The time taken to retrieve such information will depend on the nature of the request. 

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. This will be done once we receive your request as long as we are compliant to all the relevant laws we are subject to. 

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. This will be done once we receive your request as long as we are compliant to all the relevant laws and requirements, we are subject to.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. This will be done once we receive your request as long as we are compliant to all the relevant laws and requirements, we are subject to.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@triluxebv.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you      use our website
• Third party cookies due to use of other websites/ apps on our      website for better customer experience; these are controlled by the  respective third party websites. 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our      Company uses these cookies so that we recognize you on our website and      remember your previously selected preferences. These could include what      language you prefer and location you are in. A mix of first-party and      third-party cookies are used.
• Third party: Other websites and apps that may be linked to in our      website may use their own cookies for their stated purposes. This may be      referred to in the cookies policy of the respective websites. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Privacy policy of other websites are managed by the respective website owners and any queries with regard to this need to be referred to the respective owners of such sites. 

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 02 April 2022.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@triluxebv.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address : Autoriteit Persoonsgegevens, PO Box 93374, 2509 AJ DEN HAAG. 

Telephone number : (+31) - (0)70 - 888 85 00

Fax : (+31) - (0)70 - 888 85 01